Frequently Asked Questions

Get Answers to Your New Years Questions

There are lots of questions about New Years Eve in Times Square. We have all the answers.  This section is currently under construction and will be updated daily.  We have a lot of information and questions to answer to make your NYE experience a memorable one.

How do I purchase tickets?

There are several options when buying tickets:

1.  You can purchase any ticket to one of our events on our website,  To buy, select the # of tickets you want to purchase in the dropdown of a specific event and follow the instructions.

2.  Email.  Not sure where to go or how to buy tickets?  Email us at and a New Years Eve Specialist will reply promptly.

3.  Phone.  You can purchase tickets over the phone with a New Years Eve Specialist at 212-201-0735

Where does the ball drop?

The ball drops in the center of Times Square.  The building the ball is located on is One Times Square.

Where can I pickup my ticket(s)?

For ticket pick up information, Click Here

What is Ball Drop's Refund Policy?

All sales are final.

No Refunds will be issued under any circumstance unless an event is canceled or rescheduled.

If your event is canceled, in most cases you won't need to do a thing; we will inform you of the cancellation and refund the amount you paid for your tickets, on the same payment method used for purchase.

By purchasing tickets you are accepting these terms.

If you have any questions, please email us at or call 212.201.0735.

Is Times Square barricaded?

YES.  Around Noon on December 31, 2019, the NYPD will close off the perimeter of Times Square.  The only way to enter passed these barricades is to (1) Be a resident of the area; (2) Have a ticket to one of our events inside the barricades.  We provide all guests with physical tickets that will permit them to enter through these barricades and attend one of our events.

What is the weather like on New Years Eve?

The average temperature at midnight in New York City since the ball dropping tradition began in 1907 is 33.7 °F (1 °C).

The coldest event was in 1917 when the temperature was 1 °F (-17 °C), the second coldest was 11 °F (-12 °C) in 1962. The warmest ball drop was 58 °F (14 °C) in both 1965 and 1972. It has snowed during the ball drop just seven times out of 104 events (one being light snow), 1926, 1934, 1948, 1952, 1961, 1967, and 2009 and it has rained multiple times. (from Wikipedia)