There are lots of questions about New Years Eve in Times Square. We have all the answers.  This section is currently under construction and will be updated daily.  We have a lot of information and questions to answer to make your NYE experience a memorable one.

How do I purchase tickets?

There are several options when buying tickets:

1.  You can purchase any ticket to one of our events on our website, www.BallDrop.com.  To buy, select the # of tickets you want to purchase in the dropdown of a specific event and follow the instructions.

2.  Email.  Not sure where to go or how to buy tickets?  Email us at info@balldrop.com and a New Years Eve Specialist will reply promptly.

3.  Phone.  You can purchase tickets over the phone with a New Years Eve Specialist at 212-201-0735

Where does the ball drop?

The ball drops in the center of Times Square.  The building the ball is located on is One Times Square.

Where can I pickup my ticket(s)?

IF YOU SELECTED "PICK UP" ALL TICKETS MUST BE COLLECTED AT ONE OF OUR NYE STORES BELOW

If you chose the ticket pick up option, you must pick up your ticket at the Ticket Pick-Up Center prior to the event. Tickets will NOT be available for pick-up at the venue. 

TAKE NOTE OF THE EVENT / VENUE YOU ARE PICKING UP TICKETS TOO. GOING TO THE WRONG STORE WILL RESULT IN YOU NOT BEING ABLE TO PICK UP YOUR TICKETS

Credit card holder MUST be present with the credit card and valid photo identification to pick up tickets. Third Party Agent must be indicated on your order if the card holder is not present. Third Party Agent must present valid photo identification. There will be an additional $10 surcharge to change your delivery method. 

TICKET PICK UP CENTER
NYC Ticket Pick-Up & Center: 
Pennsylvania Hotel -SkyTop Ballroom 
401 7th Avenue @ West 33rd Street, New York, NY 10001 
Please take main elevators to the 18th Floor: Skytop Ballroom
Please email info@balldrop.com for any questions related to picking up your tickets. Please refrain from contacting the Pavilion or Hotel Switchboard.
DATE DAY OF WEEK HOURS OPEN
Friday December 30, 2016 10:00 AM - 11:00 PM
Saturday December 31, 2016 9:00 AM - 5:00 PM
* Arrive Early.  Expect long lines.  We recommend picking up your tickets December 30, 2016

IMPORTANT: THIS LOCATION IS ONLY FOR PURCHASING TICKETS, PICKING UP TICKETS FOR COPACABANA & PENTHOUSE 760

PICK UP FOR COPACABANA AND PENTHOUSE 760 ONLY:
NYC Ticket Pick-Up & Sales Center: 
Times Square Arts Center
669 8th Avenue (Between 42nd & 43rd Streets)
DATE DAY OF WEEK HOURS OPEN
Wednesday December 28, 2016 Noon - 6:00 PM
Thursday December 29, 2016 10:00 AM - 7:00 PM
Friday December 30, 2016 10:00 AM - 7:00 PM
Saturday December 31, 2016 9:00 AM - 3:00 PM
* Arrive Early.  Expect long lines.  We recommend picking up your tickets December 29, 2016


Purchaser must present the credit card and valid identification used for purchase to pick up tickets.

If you need to switch the name of the person picking up the tickets, please email us at info@balldrop.com.

If you have questions, feel free to call us at 212-201-0735.

What is Ball Drop's Refund Policy?

All sales are final.

No Refunds will be issued under any circumstance unless an event is canceled or rescheduled.

If your event is canceled, in most cases you won't need to do a thing; we will inform you of the cancellation and refund the amount you paid for your tickets, on the same payment method used for purchase.

By purchasing tickets you are accepting these terms.

If you have any questions, please email us at info@balldrop.com or call 212.201.0735.

Is Times Square barricaded?

YES.  Around Noon on December 31, 2017, the NYPD will close off the perimeter of Times Square.  The only way to enter passed these barricades is to (1) Be a resident of the area; (2) Have a ticket to one of our events inside the barricades.  We provide all guests with physical tickets that will permit them to enter through these barricades and attend one of our events.

What is the weather like on New Years Eve?

The average temperature at midnight in New York City since the ball dropping tradition began in 1907 is 33.7 °F (1 °C).

The coldest event was in 1917 when the temperature was 1 °F (-17 °C), the second coldest was 11 °F (-12 °C) in 1962. The warmest ball drop was 58 °F (14 °C) in both 1965 and 1972. It has snowed during the ball drop just seven times out of 104 events (one being light snow), 1926, 1934, 1948, 1952, 1961, 1967, and 2009 and it has rained multiple times. (from Wikipedia)