REFUND POLICY

Ticket Information

Pick up Information will be available Mid-December 2018. The store will be located in Midtown Manhattan and start on December 29, 2018.
Credit card holder MUST be present with the credit card and valid photo identification (Government Issued ID) to pick up tickets.
If you selected to pick up, you must retrieve your tickets in advance of the event. Tickets will NOT be available for pick-up at the venue.

All sales are final.

No Refunds will be issued under any circumstance unless an event is canceled or rescheduled.

If your event is canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, on the same payment method used for purchase.

By purchasing tickets you are accepting these terms.

If you have any questions, please email us at info@balldrop.com or call 212.201.0735.